File Content Extraction 26.3
Filter SDK Python Programming Guide

# Error Codes

The following tables describe various error codes that you might encounter while running File Content Extraction, and how to troubleshoot the problems.

For other error codes, begin with the steps in Common Problems and Solutions. If the problem persists, contact OpenText Support.

Configuration Errors
Error | Troubleshooting steps
--- | ---
KVError_PasswordProtected KVError_PasswordRequired KVError_RMSCredentialsRequired | This error means that the document is encrypted and the operation you are attempting cannot be performed without additional credentials. NOTE: If one operation requires credentials, it does not mean that all operations do.

Environment Errors
Error | Troubleshooting steps
--- | ---
KVError_OutOfCore | This error means that File Content Extraction attempted to allocate more memory than was available. This error might occur because your machine had limited memory available at the time. You might wish to create a ticket with OpenText support if the memory being used to process the file seems excessive.
KVError_CreateOutputFileFailed KVError_OpenOutputFileFailed KVError_ErrorWritingToOutputFile | Check the output directory configuration, and the permissions on the output directory.
KVError_CreateTempFileFailed | Check the temp directory configuration, and the permissions on the temp directory. See also Protect the Temporary Directory.
KVError_RMSDecryptionFailed | An RMS file could not be decrypted. This error might occur because the service could not be contacted. Check the network is working correctly, and that you have the correct proxy set, see Configure the Proxy for RMS.
KVErrorCode_OutOfSharedMemory | The out-of-process system did not have enough shared memory. Check you have configured the correct amount of shared memory for your machine, see System Requirements.

Input Document Errors
Error | Troubleshooting steps
--- | ---
KVError_ZeroFile KVError_IsADirectory KVError_InputFileNotFound | The input path provided did not correspond to a file. Confirm that you have provided the correct input.
KVError_FormatNotSupported KVError_AutoDetNoFormat KVError_CompressionNotSupported | The operation is not supported for the given input format. If you believe the input document is valid and contains content that should be extracted, contact OpenText support to request an enhancement.
KVError_BadInputStream KVError_ReaderInitError | This error generally means that File Content Extraction cannot parse the input file and it might be corrupt. If the native application can open it, then create a ticket with OpenText support.
KVError_UnexpectedAppendedZip | This error indicates that the input file might be malicious. It might be two files concatenated in attempt to hide information.
KVError_ZipBombDetected | This error indicates the input file has an unrealistically high compression ratio and so might be malicious (a zip bomb). File Content Extraction has terminated processing of this file to prevent a Denial of Service.

Installation Errors
Error | Troubleshooting steps
--- | ---
KVError_CreateProcessFailed KVError_InvalidConfigurationFile KVError_DLLNotFound KVError_NoReader KVError_OcrDllOpenFailed KVError_OcrBadDataFile | File Content Extraction was missing a file in the bin directory that was required for the operation. See List of Redistributable Files.

License Errors
Error | Troubleshooting steps
--- | ---
KVError_InvalidLicense | This error means that the license you provided is not valid, is valid only for an earlier version of File Content Extraction (KeyView), or does not allow the feature you are trying to use.
KVError_ExpiredLicense | This error means that your license is valid but has expired. Check that you are using your purchased license, rather than the trial license that is embedded in the sample and test programs. If your purchased license has expired, you must request a new one.
KVError_ReaderUsageDenied KVError_XmpDisabled KVError_UnzipjpgDisabled KVError_ZstdDisabled KVError_WavpackDisabled KVError_NoMIPLabelLookupLicense | This error means the license you provided does not allow the feature you are trying to use.

Lotus Notes Errors
Error | Troubleshooting steps
--- | ---
KVError_NoTemplates KVError_NoMainTemplate KVError_InvalidTemplate KVError_TemplateError | The XML templates for Lotus Notes were invalid. See Extract and Format Lotus Notes Subfiles.

Usage Errors
Error | Troubleshooting steps
--- | ---
KVError_InvalidArgs | An incorrect argument was likely provided to an API function. Review the correct way to use the function.
KVError_OpenStreamFailure | This error usually means that File Content Extraction encountered an error when trying to use the provided input stream. Ensure you have implemented the input stream correctly.
KVError_ChildTimeOut | File Content Extraction was not able to finish processing the file with the configured timeout. See File Content Extraction hangs or stops responding.

Copyright 1997-2026 Open Text
Version 26.3 | Last updated July 2026

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Product: File Content Extraction 26.3

Topic Title: Error Codes